To access My account, just go to https://myaccount.mediaforceuk.com.

If your new site has Media Force service, then you can continue to use your existing sign in details and use your Media Force account with no disruption. Please remember to update your contact details at My account once you have moved.

You can upgrade your service at any time by visiting My account.

The difference in price, between your old package and the package you are upgrading to, will be charged at the time of upgrade. You will then be charged the new amount on your next billing date (your original billing date).

If you need to cancel your account, you can visit myaccount.mediaforceuk.com, and select “Deactivate service” from the menu on the left.

Alternatively, you can email support@mediaforceuk.com or give Customer Carea call on 0333 308 0030.

Just contact Customer Care on 0333 308 0030 and they will do the rest. Alternatively, you can use the password reset button on the My account. You will then need to go into your email to receive the new password.

You can do this by simply contacting Customer Support on 0333 308 0030or going to My account.

Unfortunately, the way our system works, it will charge you every 30 days after your original sign up date. The only way to get the right date is to sign up on the right date in the first place, or to cancel and re-activate your account on the preferred date.

Yes you can. Just give us a call on 0333 308 0030 or email support@mediaforceuk.com when you get to the new site so we can update your contact information.

Give us a call on 0333 308 0030 or email support@mediaforceuk.com and we will update your details.

If you need to cancel your account, just give Customer Care a call on 0333 308 0030 and have your sign in name to hand.

You can also do this by visiting My account.

There is no notice period. We will just cancel the account on your next billing date. You need to be aware of your billing date and make sure you cancel before this date if you are leaving a day or two after the billing date. Otherwise, you will be charged again for a full month. You always pay in advance so you are never in a situation where you owe us anything.

Yes, you can.  For early cancellations, we will work out the refund by checking what the equivalent monthly package you would have been on and seeing how many months you have used the service for.

Yes. You would need to contact Customer Care and request to cancel. Doing this would mean the account would cancel on the next billing date. Then, to re-activate the account at a later date, you should again contact Customer Care or visit My account and begin a new subscription through the same account.

Unfortunately, you cannot do this – it is against our usage policy. If we find that you are sharing your details with others, then you will get a warning and if you carry on doing this, we may block your account.

Unfortunately this is not possible. We could, however, take a payment from a friend or family member and you could pay them back.

Cancellation occurs only when you notify us that you no longer wish to keep the account. Refunds are only given at our discretion and depending upon the specific circumstances.

A MediaHub provides the following benefits:

• You get your own private and secure Wi-Fi network.
• You will be able to access the network with multiple devices, as the MediaHub adds four wired ports.
• Your Wi-Fi signal will be guaranteed at the speed you choose.
• Your connection won’t be affected by other traffic.

For more information, see our MediaHub page.

You can purchase a MediaHub by visiting My account or by calling Customer Care on 0333 308 0030.

It will normally take up to three working days for your MediaHub to arrive.

Yes. Our MediaHubs come with a 12 month warranty.

We can arrange for a new one to be sent out to you free of charge only if:

• it is within the 12 month warranty period,
• it is faulty beyond repair, and
• the damage has not been caused by accident.

If the MediaHub is out of warranty, you will have to pay the full price for a replacement.

See our MediaHub page for more details.

A media access control address (MAC address) is a unique identifier given to devices that can connect to a wired or wireless network. You can usually find a device’s MAC address by looking for it on a label underneath the device or by visiting the network properties/settings for that device.

Just visit the Account Management Portal and add the device there. You will need its MAC address.

You can do this via the Account Management Portal.

We cannot provide support for any equipment not provided by Media Force. For the best supported service, we recommend purchasing a MediaHub.

You can contact Customer Care on 0333 308 0030 or email us at support@mediaforceuk.com.

To get the fastest speeds, you should always try to use the wired connection in the room.

You should check your device for any viruses on your machine and the presence of any peer-to-peer programs.

Using the Wi-Fi connection may result in slower speeds. This is because the wireless service is usually shared among all Media Force customers in a block. Each user has, on average, 2-3 devices connected to the network, and at peak times, this can cause a strain on the available bandwidth. A wired connection provides a personal in-room connection that is not shared with anyone else – this will guarantee the maximum download speed for the  package to which you subscribe.

If you are using the Wi-Fi connection, make sure you are connecting using 5 GHz where available for the best possible speed.

If you have a wired connection in the room but you are connecting via a router, this could also cause slow speed issues. If a router is connected to the in-room data socket, we can only guarantee the speeds with a Media Force MediaHub, because they are specially pre-configured by us. Some third party routers can have problems reaching top speeds due to the way they are configured. We cannot help customers to configure third party routers or support the use of them if they are causing service issues.

If you are connecting directly to the data socket with a cable or via a MediaHub and are still having problems with slow speeds, you should contact Customer Care.

This sometimes happens if you are already connected with one device and the another device you try to connect has not been added to the account. This also sometimes happens due to power fluctuations at your site – if you are already logged in when a power failure occurs, the system will think you are still logged in.

Make sure that all your devices, not only your Primary device, are added to your account. Do this by adding them through My account. If the problem persists, contact Customer Care.

To get the fastest speeds, you should always try to use the wired connection in the room. You should check for any viruses on your machine and also the presence of any peer-to-peer programs.

If you are using the Wi-Fi connection, this may result in slower speeds. This is because the wireless network is shared between all Media Force customers in the block. Each customer has on average 2-3 devices connected to the network, and at peak times, this can cause a strain on the available bandwidth.

With Wi-Fi, make sure you are connecting your device using 5 GHz where available for the best possible speed.

The wired connection provides a personal in-room connection that is not shared with anyone else – this will guarantee the maximum download speed for the package to which you have subscribed.

You may have interference from other electrical devices in the room which cause this. Try accessing Wi-FI from different parts of the room or building and get back to us so we can get our technicians to look into this for you.

This can sometimes happen when you switch between a wired and wireless connections. It can take up to 10 minutes of inactivity on the first connected network before the system will allow you to log in using the other network. It is advisable to try sticking to the same connection method the majority of the time.

You can call Customer Care and we will end the active sessions on your account. Then you can log in again.