Frequently Asked Questions
What speeds are available?
Most sites currently have a choice of 4Mbps, 10Mbps and 20Mbps symmetric fibre product speeds. This means you get the same speeds up and down with very low latency - great for gaming and streaming media services.
We are in the process of upgrading all sites to a choice of 8Mbps, 24Mbps and 48Mbps product speeds. They will no longer be symmetric, but will still be incredibly fast.
Some sites using the Tricomms service only have one or two products available, but don't worry they are also being upgraded to the same options.
What's so good about the service?
Media Force have installed fibre all over the sites where we provide service and brought in high capacity internet feeds from the nearest telephone exchange. Almost all users have a choice of cabled or Wi-Fi services in their room and your account can be used anywhere we provide a service.
As well as that, we don’t restrict how much data you move around or how many devices you can use on your account.
What is the minimum contract?
There is no minimum contract term. You can purchase products from one day to one year. If you're not going to be staying at your current site for very long, take out a short-term product. If you're going to be moving between sites, then if the other sites have Media Force services, then buy a longer term product and use the same sign in details there.
What about line rental for my broadband?
We believe that line rental is something that happens to other people. Other broadband providers make money adding the cost of a mandatory landline telephone to their broadband packages. Media Force only charges you for the internet, not the line. There are no hidden charges.
Are there any limits?
Unlike most companies that advertise an unlimited service, we have no bandwidth cap - we make sure that we keep the capacity on site good enough to match the needs of the users there. So, unless you're abusing the service or have a virus, you're free to use the Internet as much as you want.
Will I get the same speeds on Wi-Fi?
Our speeds are not caveated by an 'up to' and we do our best to make sure that you get the speed stated for your account. If you are using a cabled point in your room, you will get the best possible speed.
If you are using a Media Hub connected to the cabled point in your room, you will have your own private Wi-Fi bubble and you can allocate all your speed to you Media Hub. Any devices connected to the Media Hub (wired or wireless) will share this allocation of speed.
If you are using a Public Wi-Fi overlay, it is not possible for us to guarantee those speeds as the Wi-Fi signal is shared amongst all connected users. Make sure you are connecting using 5Ghz where available for the best possible speed.
Using multiple devices on your account.
We have a multi-device router called MediaHub to allow you to connect several computers, tablets, phones to one account using a mix of cables and wireless. You can order one from the Account Management Portal
How do I get Media Force?
If you're staying in any of the locations listed on the locations page
, all you need is an ethernet cable. Simply connect your computer to the wall socket, open your browser and sign up from the screen that appears. Some sites don't use cables and instead you'll need to connect to the wireless network called "Media Force".
I have moved to another site, can I still use my account?
If your new site has Media Force service, then you can continue to use your existing sign in details and use your Media Force account with no disruption. Please remember to update your contact details at the Account Management Portal
once you have moved.
Can I use my games console?
Of course! If you have a games console, you can add it to your account free of charge using the Account Management Portal
. You do need to be a Media Force subscriber, so make sure you're signed up first.
How do I pay?
Payment is straightforward and handled via debit or credit card at time of registration. If you choose a recurring product, then you will be charged each month you use the service.
Can I use my account on my Smartphone or tablet?
You can add extra devices such as smartphones or tablets to your account to ensure they stay logged in when in range of a MediaForce Wi-Fi network. Instructions for doing this can be found on the Account Management Portal
Can I share my account with other people?
No. Due to legislative reasons, we may be approached by law enforcement agencies to provide user details for people who are suspected of criminal activity. Sharing your account with others means in the event of such a request, you may be implicated in the actions of someone who uses your account, of which you may have no knowledge. As much as you may trust those who you would share your sign in details with, once your details are known by those other than you, there is no guarantee of your account security any more and you may find your account suspended as a result.
How do I cancel my service?
Just give Customer Support a call on 0300 103 0300 and have to hand your sign in name. Your account will expire after the remaining time on your account has passed.
The speeds listed above are not available, why not?
Because we understand how important Internet access is, during a deployment of a new site, we will sometimes install a limited range of products so that you can get online as quickly as possible while we work behind the scenes to get much faster services available. As we negotiate with our suppliers to get better connectivity installed, we will make all the products available to you.
I am at a cabled site and I want wireless. Can you make this happen for me?
Yes! We have a wireless router (our MediaHub) that you can attach to your network socket and will provide a local wireless signal that you can then connect multiple devices and gadgets to securely using industry standard WPA2 encryption. Order one today from the Media Force Portal
. We are gradually rolling out campus wide Wi-Fi services across our sites, although this is a time consuming process. The MediaHub is the more secure option and will provide better and faster service.
Can't find what you're looking for?
If you want to ask a question that's not answered here, then please get in touch with us on 0300 103 0300.